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Frequently Asked Questions

You will receive a tracking number via email once your order has shipped. This allows you to easily track your package.

Yes, we offer size and color exchanges within 30 days of delivery, provided the item is in its original condition.

Please contact our support team to initiate a return. We will provide you with return instructions and a shipping label.

You can reach us via our contact form on the website or send us an email directly at moodernshop@gmail.com. We usually respond within 24 hours.

Our customer service is available Monday through Saturday from 8:00 AM to 8:30 PM.
Average response time: 12-24 hours

Free shipping

Shipping within the Netherlands and Belgium is free via PostNL & Bpost, including track & trace.

14-day return guarantee

Your order can be easily and quickly returned within 14 days of receipt.

Secure payment

Pay worry-free via iDeal, Bancontact or Creditcard, protected by SSL encryption for security.

Customer service

Have a question or problem? We're here to help! Feel free to contact us.